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Impact of Queue on Customers: An Analysis of Some Retail Shops in Bangladesh

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dc.contributor.author Sultana, Mimnun
dc.contributor.author Islam, MM. Nazrul
dc.date.accessioned 2018-11-22T04:19:55Z
dc.date.available 2018-11-22T04:19:55Z
dc.date.issued 1/1/2012
dc.identifier.uri http://dspace.ewubd.edu/handle/2525/2885
dc.description.abstract Companies differentiate offerings with competitive advantage like product development but currently customer satisfaction is becoming a vital issue. Service organizations with inefficient waiting line management reduce competency. The objective of this study was to survey different retail shops Bangladesh to observe waiting line management, factors for waiting & to propose approaches to mitigate waiting lines. The research progressed through conversation with 124 customers and depth interviews of professionals with an effective questionnaire. Analyses of those empirical and numerical data were done in different aspects applying SERVQUAL method andthe information is presented as well. To deal with waiting line problems, selection of procedure or priority rule is important according to the type of service and long term perspective should be taken to gat rid of queue. en_US
dc.language.iso en_US en_US
dc.publisher East West University en_US
dc.subject Customer's Satisfaction en_US
dc.title Impact of Queue on Customers: An Analysis of Some Retail Shops in Bangladesh en_US
dc.type Article en_US


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