Network Trouble Ticketing System Under the Project of SOC at Technology Division From Robi Axiata Ltd

Abstract

Mobile phone is becoming a very common measure of telecommunication in Bangladesh. The number of mobile user is increasing day by day. it is very attractive market for the mobile connection providers. Presently there are six companies in the market. Each is trying to maintain & increase their market share. Among them Robi is one of the leading company in this sector. It is joined venture company between Axiata Group Berhad, Malaysia & NTT OOCOMO INC, Japan. Axiata (Bangladesh)limited, formerly known as Telekom Malaysia International (Bangladesh),commenced its operation in 1997 under the brand name Aktel among the pioneer GSM mobile telecommunication service providers in Bangladesh. Later, on 28th March, 2010 the company started its new journey with the Brand name Robi. In this growing Technological arena to enhance the business prospect in one industry, one company must adopt the state-of-art technologies efficiently & at the same time need to ensure the innovative & ultimate utilization of these technology. Here in this report I have tried to seek out the latest addition of technology of Robi to support and to ensure growth of its overall business. Thus, I have found out significant types of Software & highly speedy Wi-Fi connection in addition of existing wired connection those support its business activities to be on track. Internship is such a program which makes a student experiences the corporate life for the first time. This report describes Internship responsibilities; earned knowledge on GSM arena. I have added description about the market share of all telecom companies of Bangladesh, about the organization, Robi Axiata Limited. I also talked about the company's principle & purposes, shareholdings, company logo and visual language, company achievements, its product and services. So that anyone who goes through my report gets a detailed idea about the organization. And after completing the project, how I have helped other employees from different departments under SOC Division. The main part of the report where I have written everything about my job responsibilities; the chapter includes what I have done throughout my internship period. Lastly findings and recommendations which I found while working on the whole report. I concluded my report by giving references.