Project Report on Service Provided by Teletalk Bangladesh Ltd.

Abstract

TELETALK launched its mobile phone service on March 31,2005 and since then has become the largest competitor between the mobile phone operator in the country. Its number of subscribers has grown rapidly, as has its coverage throughout the country. Among its 3 lucks subscribers, the Clients are a quite small, yet very important segment as a fair amount of revenue is generated from them. As a part of continuous market development strategy, the Corporate Sales Division along with the support of MRD of TELETALK now tries to focus on customized needs of its clients and develop additional products that will cater the need of their total communication. On top of providing top quality service, TELETALK has also proved to be very innovative in its Value Added Services (VAS). In this paper TELETALK is proposes to give its corporate clients an upgraded telecommunication system, which may increase productivity with integration with existing phone system that adds to the benefit of mobility. Accordingly, TELETALK is contemplating a research that would give feedback form the clients and generate new ideas about future products and additional value added services. This will give TELETALK an idea about the expectations of the clients and hence provide assistance to design its product in future