Factors Affect the Level of Motivation of the Employees of Motijheel Foreign Branch

Abstract

The internship is designed to bridge the gulf between the theoretical knowledge & real life experience. It is designed to have a practical experience while passing through the theoretical understanding. The report is combination of three months internship program with Dutch Bangla Bank Ltd. As a matter of fact, in Bangladesh, now-a-days more than 50 commercial & specialized banks are conducting their operations, but they differ from one another in many ways regarding their services. Some of the foreign & private banks extended their customer services to better standard than that of the traditional systems of some banks. This report shows my practical learning in of different departments of Dutch Bangla Bank Ltd. These departments are as follows: (]) General Banking Department, (2) Accounts Department (3) Credit Department (4) Cash Department. Banking system of Bangladesh has gone through three phases of development; nationalization, Privatization, and Lastly Financial Sector Reform. Dutch Bangia Bank Ltd. has started its journey as a private commercial bank on July 23, 1995. DB BL provides all the latest banking facilities existing in the industry. And customers receiving services from the bank are relatively satisfied with the quality of service and performance of the bank. DUBL stands as best and expanding the range of services increasing the level of customer services especially the foreign exchange department of DBBL has to perform huge amount of work and they are doing the work very pleasingly. But there is scope of improvement for the Bank in every aspect and they are willing to be the best service provider in the business.