Performance Enhancement & Optimization of GSM System through the Analysis of Key Performance Indicator for QoS

Abstract

In this modern era of technology the field of telecommunication has advanced tremendously worldwide, enhancing it an ever expanding process which not only revolutionized the arena of telecommunication but also accelerated the process of making the world a step closer of being a single “Global Village”. In addition different technical advancement has made the existing mobile companies to upgrade their various services continuously in order to sustain in this competitive world. Quality of service (QoS) is an important key performance indicator (KPI) that is used in determining the efficiency of an industry in terms of services rendered. In telecommunication system, accessibility, reliability and connection (voice) quality are three major factors used in evaluating quality of service of an operator. And for consumers in the industry, it is expected that maximum satisfaction be derived from any services paid for.