Abstract:
Conventional Computer systems helped digitalize the business, but they did not
address all business bottlenecks. AI-powered systems offered better automated
business services than traditional computer systems, saving time and cost. While the
huge shift in business processes was beneficial, it also led to misunderstandings, such
as rumors of a threat to jobs and humanity. Such information was flooding blogs,
vlogs, podcasts, and news media, creating confusion among regular technology
users. In this backdrop, this study aims to explore whether AI-driven systems have
really assisted in transforming modern business, or whether it is a subject of
misconceptions and rumors due to its magical capabilities. This study adopts
PRISMA guidelines to review 120 articles from 2020 to 2026. This research
addresses the question: How do AI-powered systems help transform modern business
processes? Themes were generated from 16 business domains. The study identified
four themes from reviews :(1) Operational Automation, (2) Data-Driven Decision
Making, (3) Customer Experience and Personalization, and (4) Innovation in Product
and Service Delivery. This study revealed that AI-driven tools have greatly improved
business processes. The misconceptions and rumors arose from exaggerated
statements in various new media and grey literature. By highlighting the AI’s
contribution to transforming business practices, this research sought to clarify
whether the benefits outweigh the drawbacks.
