AKTEL Contact Center-Final Project

Abstract

This is the era of science and technology. Almost all the sector of life is being inclined by it. Business and economic sector also have the strong blow of it. As far as the present perspective is concerned, people want faster service to cope up with the modern life and hence the various forms of service provides by the telecommunication industry as well as their Contact Centers, with the help of Global System for Mobile Communication (GSM) Technology provides our life with a spectacular pace. Even 10 years back it was merely a luxury to use the cellular technology but soon people came to realize its necessity. So cellular technology in addition to the contact center becomes the demand of the people. Now everybody concentrates on improved, smart and fastest service from the mobile operator. As contact center gives all facilities, instant service as well as faster solutions of various problems the demand for this service is gradually increasing. Every single person of this planet is much aware of the services offered by the operators. The following description, documents and pictorial representation will help us to realize the necessity of the various services provided by the mobile operator and also the function of contact center, implemented by GSM Technology