Performance Appraisal of AKTEL Contact Centre in Bangladesh

Abstract

Today it is the era of science and technology. Almost all the sector of life is being influenced by it. Business and economic sector also have got the strong blow of it. As far as the present perspective is concerned; today's people want faster service to cop up with the modern life and contact center gives the telecommunication sector a spectacu lar fastness. Even a year back it was merely a luxury but soon the people realize its necessity. So contact center becomes the demand of the people. Now the people concentrate on improved, smart and fastness service from mobile operator. As contact center gives all facilities, instant service as well as faster solutions of various problems the demand for contact center is grad usalIy increasing. Although h people are much aware of the services offered by the operators. In the following description, documents and pictorial representation will help us to realize the necessity of contact center and they're by to implement in our mobile communication as well.