An Evaluation of Human Resource Management Practice in Southeast Bank Limited

Abstract

This is an internship report based on the internship program that took place in Southeast Bank Limited (SBL) at Gulshan Branch. SBL is one of the well-established commercial local banks in Bangladesh. In the six years of service, the performance of the bank is more or less satisfactory. Currently it is emerging is one of the most profitable banks in the country. These report represents the twelve weeks working experience in Southeast Bank Limited. The objective of this report is to analyze the Human Resource Management of SBL, with an emphasis in the areas of (1) Development function (2) Maintenance function (3) Motivation function. A survey was carried out to find out the actual condition prevailing in the bank for each of these areas. Propositions were developed based on established theory relating to each study area. SUlVey was done through prepared questionnaire and the propositions were accepted or rejected in light of the analysis of primary data. The report consists an organization profIle that gives a clear idea about the organization's background, mission, vision and objective. It also gives a clear picture of SBL's financial performance. However, these financial performance data were considered as secondary data. The analysis chapter reveals the fmdings of the specific area of human resource management. The key factors for development function that includes employee training, management development and career development are perceived negative by the employees. The respondents to also report the indicators of the maintenance function, which are compensation and benefits and services, unsatisfactory. When the issue of motivation was raised which includes performance evaluation and rewards, the perception of the employees were negative which reflects that there exists no consistency between the performance evaluation and the rewards in SBL. As these factors play an important role in improving the Human Resource Management of bank, some recommendation have been made which, if implemented can create a better future for Southeast Bank Limited (SBL).