Abstract:
Purpose
The purpose of this research is to measure the present satisfaction level of the users regarding
the service provided by Dhaka University Library (DUL) and assess the attitude of users and
information professionals towards implementing Web 2.0 tools in DULwebsite.
Methodology
The methodology includes a quantitative approach. The study was carried out through
survey method based on a pre-structured questionnaire. The respondents include students of
Dhaka University and information professionals from DUL. A random sampling method has
been used to collect the data from the respondents.
Findings
The result of the study shows that DUL website don’t have any web 2.0 tools and most of the
respondents are disappointed with the present service status of DUL. This study also
indicates that maximum users have agreed with the relative advantages and drawbacks in
implementing web 2.0 tools in DUL. It also suggests that DUL should introduce and adopt
Web 2.0 tools for providing better and up to date services to the users.
Research Implications: This study will reflect the timeliness and necessity of implementing
web 2.0 tools in DUL and other academic library website.
Originality
Since there is no specific works on the use of web 2.0 tools in the academic libraries of
Bangladesh, this can be a pioneer in understanding the necessity and user attitude towards
this concept.
