Abstract:
This research has assessed the performance of a reputed Bangladeshi ecommerce
enterprise as a case study to unearth the glitches in operations
and supply chain of e-commerce industry. The study has three parts
namely identifying and evaluating the magnitude of potential failures in
relevant processes; inventory analysis; and correlating the failures with
various inventory classifications. Service mapping or blueprint were created
to understand the standard of operations in the enterprise. Failure
Mode Effect Analysis (FMEA) tool was used to measure the magnitude
of the problems and possible solutions. In addition, ABC analysis was
used to classify inventory in three different categories. The analysis of
data reveals that mistake in order taking and processing, warehouse mismanagement;
and in-appropriate delivery are major failure points with
significant impact on operations.
