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Performance Assessment of a Bangladeshi E-commerce Enterprise: A Case Study

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dc.contributor.author Hasan, Saad
dc.contributor.author Hoque, Mohammad R.
dc.contributor.author Ahmed, Nisar
dc.contributor.author Mohib, Ashfaque A.
dc.contributor.author Hassan, Farheen
dc.date.accessioned 2023-03-11T03:38:48Z
dc.date.available 2023-03-11T03:38:48Z
dc.date.issued 2020-12-18
dc.identifier.uri http://dspace.ewubd.edu:8080/handle/123456789/3897
dc.description.abstract This research has assessed the performance of a reputed Bangladeshi ecommerce enterprise as a case study to unearth the glitches in operations and supply chain of e-commerce industry. The study has three parts namely identifying and evaluating the magnitude of potential failures in relevant processes; inventory analysis; and correlating the failures with various inventory classifications. Service mapping or blueprint were created to understand the standard of operations in the enterprise. Failure Mode Effect Analysis (FMEA) tool was used to measure the magnitude of the problems and possible solutions. In addition, ABC analysis was used to classify inventory in three different categories. The analysis of data reveals that mistake in order taking and processing, warehouse mismanagement; and in-appropriate delivery are major failure points with significant impact on operations. en_US
dc.language.iso en_US en_US
dc.publisher East West University en_US
dc.subject e-Commerce, Operations, Supply Chain Management, Service Mapping, Failure Mode Effect Analysis, Inventory Classification, Warehouse Management. en_US
dc.title Performance Assessment of a Bangladeshi E-commerce Enterprise: A Case Study en_US
dc.type Article en_US


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