Companies differentiate offerings with competitive advantage like product development but currently customer satisfaction is becoming a vital issue. Service organizations with inefficient waiting line management reduce ...

After careful evaluation of the customer service quality by the private commercial banks of Bangladesh, following major recommendations are suggested in this article: 1. Recognizing 'Quality' problem- identifying the ...

There has been a theoretical presumption in HRM that job satisfaction and employee turnover intention are negatively correlated. Based on this premise of argument, business leaders aspire to ensure optimal job satisfaction ...