Abstract:
The increase in competition, changes in import and export policies, and
increased customer consciousness have resulted in organizations focusing
on the use of TQM practices to remain competitive. This study identifies
the practices of TQM. In addition, this study also examines the association
between TQM practices and product quality. It uses data obtained from
133 garment organizations. Results reveal that TQM practices, including
leadership (employee empowerment, resource allocation), employee
participation (cross-functional teams, employee authority), supplier
relationship (supplier audit), and customer focus (customer survey) have
positive association with product quality. These findings lead to the
conclusion that if sample organizations can achieve quality improvement
thorough TQM practices, then other garment organizations of Bangladesh
may also do so. It is important to create right awareness for all organizations
to realize these improvements.
